Frequently Asked Questions
How do I get started buying from you?
You will just to log on to our website, view our listed inventory and follow our secure checkout, orders will be shipped directly to you!
Am I able to return the items I ordered?
Returns and/or exchanges are currently not available.
When will you have more inventory in stock?
Our inventory is constantly evolving and changing with market conditions; for the most up-to-date information you may view our listed inventory online here at our website (support staff via email or phone will not have any additional information besides what is posted on the website)
Do I need a tax id to buy from you?
Tax ID's are not required.
I would like to speak to someone about buying truckloads weekly?
If you are interested in purchasing truckloads or have specific questions for us; please submit your inquiry to sales@theliquidationworld.com.
Do you ship to my country?
We do not ship boxes, pallets or provide truckloads outside of the USA.
How much is freight?
Freight costs will vary depending on load, size, location, and volume purchased. Please email sales@theliquidationworld.com for any freight quote inquiries.
How do I arrange shipping for truckloads or pallets?
If you would like to arrange your own shipping, please send an email to sales@theliquidationworld.com including your order number to schedule your pick up.
Can I come in person and see everything you have online before I buy?
Unfortunately we do not have in-person appointments at this time.
When will my order ship?
Most orders ship within 7 business days. If you have not received any emails or communication from us after that period, please email us at sales@theliquidationworld.com.
Where is my order/tracking?
All tracking information is automatically emailed when the order is shipped. If you have not received a tracking number after 7 business days from your order payment, please email us at sales@theliquidationworld.com.
I need to change my address after I placed my order, how do I do that?
Depending on the time frame of your order it may not be possible to change a shipping address. Please email us at sales@theliquidationworld.com and be sure to include your order number and the new address. The email sender must be the same as the email in the order for us to accept the request.
I need to cancel my order, how do I do that?
Depending on the time frame of your order it may not be possible to cancel it. Please email us at sales@theliquidationworld.com and be sure to include your order number requesting the cancelation. The email sender must be the same as the email in the order for us to accept the request.
The carrier didn't deliver, what do I do?
Please contact the assigned carrier with your tracking number to allow them to connect with you directly to coordinate the delivery.
My package arrived damaged, what do I do?
Please send photos of the damaged package to sales@theliquidationworld.com. Please be sure to include your order number.
What is the status of my claim?
Claims can take up to 180 days to be settled by carriers. If you have not heard from us on a claim after 30 days, you are welcome to email us at sales@theliquidationworld.com and we will get you an update with the carrier.
Received an email that all my boxes shipped, but I only have one tracking #?
Our system only sends one tracking number for the entire order as they ship together. Occasionally carriers do not deliver all parcels at once so please allow 2-3 extra days to receive all your parcels. If you didn't receive your complete order after 5 business days, and you have not been contacted by us, please email sales@theliquidationworld.com and be sure to include your order number.